Refund Policy
Geek Bar’s Hassle-Free Refund Policy
At Geek Bar, we take pride in providing high-quality products to our customers. We understand that there may be times when a return is necessary, and our Refund Policy is designed to make the process smooth and straightforward. To learn more about our policies, please read the information below.
Initiating a Return
If you need to return an item, please contact our friendly Geek Bar customer service team via email. Our team is here to support you throughout the return process and ensure your experience is as hassle-free as possible.
Refund Timeframe
We want every purchase to be a satisfying experience. You have 15 days from the date of purchase to start the return process. Please contact us within this timeframe to begin the return process.
Return and Exchange Limitations
To maintain fairness for all customers, we have the following guidelines:
- There can only be one return or exchange per month for each customer.
- Refunds apply to purchases up to $100, excluding shipping costs. Orders over $100 will be reviewed for refund approval at our discretion.
- Returns based solely on taste preferences are not accepted.
Return Process
Our goal is to process your return or refund request in 1-2 business days. Only after the returned order has been approved by our staff will refunds be given. You must obtain written return authorization from a Geek Bar representative before returning the product. To guarantee a seamless resolution process, we might also ask for input regarding the item.
Non-Defective Product Returns
For non-defective items, returns are subject to a 25% restocking fee and must remain unopened.
Inspecting Your Product
We encourage you to check your order as soon as it arrives. Returns and exchanges for defective items must be requested within 15 days of purchase. Only items that have been opened are eligible for store credit. Unless otherwise noted, shipping charges are the customer's responsibility and are not refundable. Exchanges or returns that do not adhere to these guidelines may be refused.
Lost or Stolen Packages
While we take every precaution to ensure safe delivery, we cannot guarantee the safety of your package once it has been confirmed delivered. For issues related to lost or stolen packages, please contact us at support@geekbar.org for assistance.
Incorrect Addresses
Please send us an email if the carrier returns your package to us because it was delivered to the wrong address, is marked as "unclaimed," "return to sender," or is determined to be undeliverable. Our staff will handle the return and provide a refund as soon as we receive the package that has been returned. For orders with free shipping, a 25% restocking fee may apply.
Our goal at Geek Bar is to give you the greatest goods and services possible. Please send an email to support@geekbar.org if you need help with a return or if you have any questions. We appreciate you picking Geek Bar, and we are here to make sure you are happy at every turn.